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TECHNOLOGY ACCESSIBILITY STATEMENT

EAST CHERRY CREEK VALLEY WATER AND SANITATION DISTRICT
TECHNOLOGY ACCESSIBILITY STATEMENT

 

Contact Us

Website – “Report a Website Accessibility Issue”
Page: https://www.eccv.org/report-a-website-accessibility-issue
E-mail: bcaper@eccv.org
Phone: 303-693-3800
Physical/Mailing Address: 6201 S Gun Club Road, Aurora, Colorado 80016

We welcome your feedback about the accessibility of East Cherry Creek Valley Water and Sanitation District (the “District”) online services. Please let us know if you encounter accessibility barriers or would like to request assistance.

  • All requests are considered on a case-by-case basis and we will reply to all communication in a timely manner
  • Reasonable accommodations or modifications are provided at no cost.
  • Accommodation requests that would impose an undue financial, technical or administrative burden to the District may not be fulfilled as requested.

Examples of accommodations include:

  • Using built-in live transcription tools during virtual meetings
  • Alternative document formats (such large print)
  • Remediating PDFs

 

Americans with Disabilities Act Grievance Procedure

In accordance with the requirements of the American with Disabilities Act of 1990 and 28 C.F.R. § 35.107, the District adopts the following Grievance Procedure to be used by an individual who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the District. Complaints must be made be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints will be made available upon request.

A complaint shall be provided as soon as possible but no later than 60 calendar days after the alleged violation to:

Barbara Caper, Compliance Officer
E-mail: bcaper@eccv.org
Phone: 303-693-3800
Physical/Mailing Address: 6201 S Gun Club Road, Aurora, Colorado 80016

Within 15 calendar days after receipt of the complaint, the District’s designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the District’s Compliance Officer will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of the District and offer options for substantive resolution of the complaint.

If the response by the District’s Compliance Officer does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the District’s Manager or his designee.

Within 15 calendar days after receipt of the appeal, the District’s Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the District’s Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the District and responses will be retained by the District in accordance with its Records Retention Policy.

 

Commitment

The District is committed to providing equitable access to our services to all Coloradans.

Our ongoing accessibility effort works towards being in line with the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA criteria. These guidelines help make technology accessible not only to users with sensory, cognitive and mobility disabilities, but ultimately to all users, regardless of ability.

Our efforts are just part of a meaningful change in making all State of Colorado services inclusive and accessible. We welcome comments on how to improve our technology’s accessibility for users with disabilities and for requests for accommodations to any of our services.

The District has an Accessibility Plan and Progress Report which can be accessed using the following link: https://www.eccv.org/website-accessibility

 

How the District Is Implementing Accessibility

Website Testing and Remediation

  • We conduct monthly technology accessibility scans of the District’s website against applicable Technical Standards.
  • We work with the District’s website platform, Streamline, to improve and implement accessibility features.
  • We remediate public records in an effort to provide continuous improvement of our website.

Training

We participate in webinars and review guidance provided by Streamline and the Special District Association on the topic of accessibility. We monitor for rulemaking efforts and guidance promulgated by the Colorado Governor’s Office of Information Technology.

Procurement

We require contractors and consultants comply with all federal, state, and local laws, statutes, ordinances, codes, guidelines, court ruling and orders of all governmental authorities applicable to the services or work being performed, including accessibility requirements.

 

Updated On

This Accessibility Statement was last updated on: June 26, 2025